Privacy Policy

1. Introduction

Allegra Reno (PCRO, LLC d/b/a Allegra MPM Reno) ("Company", "we", "us") provides printing, marketing, and related services. This Privacy Policy describes how we collect, use, and protect the information of our customers and contacts.

2. Information We Collect

We collect and store the following types of information:

• Account and contact information (names, emails, phone numbers, addresses)
• Business data relating to your work with us (quotes, orders, invoices, payments)
• Communications with us (emails, messages, notes)

3. How We Use Information

We use information for our business operations, including to:

• Manage our relationship with you and respond to your communications
• Create and track quotes, orders, invoices, and payments
• Maintain our financial and accounting records
• Generate reports and analytics for our business decisions
• Send you marketing and promotional communications about our products and services

We do not sell your personal information. We share it only with the service providers described in Section 4, who act on our behalf and are limited to using it for the purposes we direct.

4. Service Providers

We use trusted third-party providers to help us operate our business and serve our customers. They process information only on our behalf, and only to the extent needed to provide their service. These providers fall into the following categories:

• Accounting and bookkeeping platforms — to synchronize and maintain our customer, invoice, and payment records.
• Marketing and communications providers — including our franchise organization, to help us deliver service-related and promotional communications. These providers process contact information solely to send communications on our behalf.

Separately, we use Plaid to connect our own company bank account on a read-only basis for reconciling payments against our invoices and bills. This does not involve your personal or financial account information.

5. Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted connections (TLS 1.2 or higher) for all data in transit
• Encryption of data at rest, with additional application-layer encryption of sensitive third-party access credentials
• Role-based access controls and database-level access restrictions enforcing least privilege
• Access restricted to authorized personnel using unique accounts

6. Data Retention

We retain information for as long as needed for our business operations and legal compliance. Access credentials for the third-party services we use are stored securely and are revoked when the corresponding integration is disconnected or after a defined period of inactivity.

7. Your Choices

You may request access to, correction of, or deletion of information we hold about you by contacting us using the details below. We will respond consistent with applicable law and our operational and legal-retention obligations.

You can opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us. Opting out of marketing will not affect service-related messages about your quotes, orders, and invoices.

8. Contact

For privacy questions or data requests, contact Allegra Reno at info@allegrareno.com.